Description
Khaled Mohamed Al Maskari is an award-winning business author and Director of Human Resources at Tourism Development & Investment Company (TDIC), Abu Dhabi. Khaled also provides consultancy support and training in business communications and organizational development. About the Author vi Foreword by Dr. Clarence Emslie viii Preface by Michael Doherty x Introduction xii What Does this Book Cover? xiv Chapter 1 Business Writing Style 1 1. Keep your purpose, readers and content in mind 4 2. Keep your sentences short 5 3. Use positive language 7 4. Use linking words 9 5. Use simple, familiar words 13 6. Use the passive voice for specific reasons 18 7. Use bullet points and numbered lists correctly 20 8. Use tables and charts effectively 23 9. Use impersonal style when expressing opinions 29 10. Avoid outdated expressions 30 11. Avoid repetition 33 12. Avoid turning verbs into nouns 34 Chapter 2 Business Memos 37 1. Heading 40 2. Purpose 40 3. Body 41 4. Conclusion 42 5. Closing 42 6. Carbon copy “CC” 43 Common types of memos 45 1. To inform 45 2. To request 46 3. To instruct 47 4. To recommend 48 5. To respond 49 6. To complain 50 7. To remind 51 8. To show appreciation 52 Chapter 3 Business E-mails 55 1. Write a clear subject line 58 2. Use the “cc” button 60 3. Use the Out of Office Assistant 61 4. Use attachments for long documents 62 5. Keep your message short 63 6. Don’t use e-mail for immediate action 63 7. Use spell check 64 8. Use courteous language 65 9. Provide an action statement when necessary 66 10. Identify yourself clearly 67 11. Do not overuse abbreviations 68 12. Do not use all capitals when typing 69 Chapter 4 Common Writing Errors 73 Chapter 5 Useful Business Phrases 97 1. Referring to a previous communication 100 2. Requests 102 3. Referring to a negative issue 103 4. Enclosing documents 105 5. Condolences 106 6. Congratulations 107 7. Apologies 109 8. Recommendations 111 9. Closing phrases 112 Chapter 6 Avoid Confusing Words 117 Chapter 7 Personal Business Documents 123 1. Employee request 126 2. Congratulations 138 3. Appreciation 139 References 145 Acknowledgements 148 Index 149
