Description
Global competition, sluggish economies and the potential offered by emerging technologies have pushed firms to fundamentally rethink their business processes. Business Process Reengineering (BPR) has become recognized as a means to restructure aging bureaucratized processes to achieve the strategic objectives of increased efficiency, reduced costs, improved quality and greater customer satisfaction. Business Process Change: Reengineering Concepts, Methods and Technologies provides extensive coverage of the organizational, managerial and technical concepts related to business process change. Among some of the topics included in this book are: process change components; enablers of process change; methodologies, techniques and tools; team-based management; effective adoption of BPR.
