Description
Dr Roger Miles researches behavioural risk and the impacts of conduct regulation. He is Head of Faculty for UK Finance’s Conduct and Culture Academy, an industry-wide initiative which gathers, establishes and disseminates ‘best practice’ in the measurement and regulatory reporting of human-factor risks. He counsels Boards on human risk factors and uncertainty, delivers bespoke risk workshops for leadership groups in a variety of sectors, and is regularly called upon to liaise with professional groups internationally. Chapter – 01: A culture quest for ‘better behaviour; Chapter – 02: ‘How regulators’ ‘behavioural approach’ went global – with culture its latest focus; Chapter – 03: ‘The house is on fire – How regulators own research has pointed to ‘culture reset’; Chapter – 04: What’s the big idea? (1) – How conduct regulators use behavioural science; Chapter – Interlude One: From poacher to gamekeeper to poacher. to scientist – A supervisor’s tale; Chapter – 05: What’s the big idea? (2) – Regulators’ challenge to firms – framing ‘purposeful culture’; Chapter – 06: A ‘behaviour-at-risk’ agenda emerges – Questioning purpose, lost trust and cultural coercion; Chapter – 07: The new mindset and language of culture – Assessing financial and non-financial conduct; Chapter – 08: Audit basics – How the practice of culture audit differs from conventional auditing; Chapter – 09: The new management reporting information (MI) for culture Part 1 – Getting past the old MI; Chapter – 10: The new reporting Part 2 – Developing the framework – from culture models to better questions and indicators; Chapter – Interlude Two: Case example – Culture rating in a retail bank; Chapter – 11: Interventions and enforcements – How regulators have responded to a ‘culture crisis’; Chapter – 12: Intelligence gathering versus surveillance – Tried and failed methods; putting the latest research tools to work; Chapter – Interlude Three: A sector-wide group seeks culture ‘tells’ – (Observing indications of good and poor conduct); Chapter – 13: Putting respected research tools to work, example 1 – Tools for cultural transformation – Barrett Analytics; Chapter – 14: Putting respected research tools to work, example 2 – Using the CultureScope ‘combined analytic’ to deliver measurably better culture; Chapter – 15: What regulators really want – Wrap-up and look ahead; Chapter – 16: Glossary; Chapter – 17: Recommended reading;
