Description
A practical book on collecting debts from overdue customers using Asian and Western collection strategies. The author is an American living in Asia since 1995. Accounts receivables are often an organization’s largest asset and it’s most unmanageable. This book gives you ideas to improve your firm’s processes, people, and systems to reduce bad debts and increase sales and profits. A humorous, ‘how to’ book to put more money in your firm’s pocket. The author shares techniques and examples in the world of collections in both the U.S. and Asia. Consumer and commercial collections are covered. He also shares tips on collecting in small collection teams (bank branch environments) to large teams in auto-dialing environments (telco industry). You will gain insight on handling many types of payment excuses, angry customers, and broken promises. For collection leaders, you will gain ideas to lead, motivate, and coach your team to new heights.
