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This book is about drivers of successful controllership. Successful controllership services provide an imperatively required support to managers, especially in times of change. But what makes controllership services successful? Our book provides the fi rst comprehensive set of answers to this question. We argue it is not the selection of latest tools and techniques but carefully customized services, motivated and skilful employees, and intensive mutual exchanges with managers and open cooperation with other internal service providers. Our book thus addresses managers who want to learn how they best profi t from a close collaboration with controllers, and controllers who strive to improve the quality of “their” services to deliver superior performance. Dr. Jrgen Weber is the Management Accounting Chair at the Finance and Accounting Department (as well as Director of the Institute of Management Accounting and Control) at the WHU – Otto Beisheim School of Management. He has trained numerous top controllers of large MNEs, and is founder and cohead of CTcon, a leading consultancy firm specializing in management accounting and control projects. Prof. Weber serves as the head of the advisory board of the International Association of Management Accountants (ICV), and has written numerous books. Dr. Pascal Nevries is Managing Director of the Center for Controlling and Management (CCM) at WHU – Otto Beisheim School of Management, a benchmarking institution focussing on Controllership issues. He has done research and teaching at various universities including Monash University, University of Nottingham, WWU Muenster, WHU – Otto Beisheim School of Management, Universit Paris Dauphine and HEC Paris. He has produced award-winning writings and authored several books.

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