Description
Introduction (introduction to the topic and why Employee centric IT is needed) Chapter 1: From Technology Centric to Employee Centric IT Dysfunctions of IT Understanding Employees as Humans and not data points Chapter 2: Employee Experience and its core pillar – Employee Centric IT Why Employees are Forgotten Dimensions of Employee Centric IT Trust Equation Part 1: Winning Employees’ Hearts (Covering the activities to achieve the first part of the trust equation which is winning the hearts) Chapter 3: Winning the Engagement Employee Engagement Community Engagement Summary and Self-Assessment Checklist for Winning the Engagement Chapter 4: Winning the Support Focused and employee-centered “care” Listening Summary and Self-Assessment Checklist for Winning the Support Chapter 5: Winning the Culture Communication Collaboration Technology Summary and Self-Assessment Checklist for Winning the Culture Part 2: Winning Employees’ Minds (Covering the activities to achieve the second part of the trust equation which is winning their minds) Chapter 6: Winning the Operations Data Driven Education Driven Personas Productivity Driven Summary and Self-Assessment Checklist for Winning the Operations Chapter 7: Winning the Transformation Priming of the change Change Impact Analysis Summary and Self-Assessment Checklist for Winning the Transformation Chapter 8: Winning the Innovation Incremental Radical Summary and Self-Assessment Checklist for Winning the Innovation Part 3: Winning your IT Team (steps to take to win IT team’s acceptance of the change needed towards employee-centricity and how to achieve it) Chapter 9: Winning the IT Team’s Structure Summary and Self-Assessment Checklist for Winning the Structure Chapter 10: Winning the IT Team’s processes Summary and Self-Assessment Checklist for Winning the Processes Chapter 11: Winning the IT Talent & Skills Summary and Self-Assessment Checklist for Winning the Talent & Skills Chapter 12: Winning the IT Leadership & Culture Collaboration Psychological Safety Summary and Self-Assessment Checklist for Winning the Leadership & Culture Part 4: Evangelizing Employee Centric IT in your organization (Putting all the steps together in a playbook to be used in implementing Employee centricity in an organization) Chapter 13: Implementing & Scaling Employee Centric IT for your Company Preparation Implementation Lessons Learnt and Pitfalls Chapter 14: How to deal with the Hybrid Way of working and Employee Centricity Chapter 15: There is no End in Sight Conclusion
