Description
Fully revised and updated-the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across-and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: Overcome barriers to meaningful communication Expand and enrich relationships with colleagues, friends, and family Increase clarity and improve understanding Handle strong emotions-on both sides of the table Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager Susan Scott maintains an international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to CEOs and company leaders. For fourteen years, she ran think tanks and seminars for business leaders through TEC International, an organization dedicated to increasing the effectiveness and enhancing the lives of CEOS around the world. Scott has extensive experience assisting companies with mission, vision, values, leadership development, cultural transformation, strategic planning, and executive coaching. Fierce ConversationsForeword by Ken Blanchard The Seven Principles of Fierce Conversations Preface Introduction: The Idea of Fierce Principle 1: Master the Courage to Interrogate Reality Principle 2: Come Out from Behind Yourself into the Conversation and Make It Real Principle 3: Be Here, Prepared to Be Nowhere Else Principle 4: Tackle Your Toughest Challenge Today Principle 5: Obey Your Instincts Principle 6: Take Responsibility for Your Emotional Wake Principle 7: Let Silence Do the Heavy Lifting Conclusion: Embracing the Principles Appendix Index A User’s Guide
