Description
THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE. Every office has them: the ever-complaining colleague…the co-worker who is constantly late for meetings…the boss who either blows up at you or blows you off…or the one person who drives everyone else totally crazy. The problem is, the conventional methods — like repeated warnings, threats, and heartfelt discussions — for dealing with this negative behavior often don’t seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace: 1. Get to the heart of the matter by focusing on what the real problem is. 2. Determine what problem-solving methods to avoid so that you don’t perpetuate the conflict. 3. Choose a different and even surprising approach that will solve the problem and keep it solved. Whether you’re just starting out in your career or you already have an office along the executive corridor, How to Work with Just About Anyone provides the key to success, satisfaction, and sanity in the workplace. Contents Foreword Section I The Problems That Won’t Go Away One The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced Two Maddening Circles of Common Sense: How We Get in the Way of Change Three Just the Facts, Ma’am: Focusing on the Heart of the Matter Four Tackling the Right Problem: Avoiding Bogs and Dead Ends Five Shall We Not Dance: Taking the Lead Section II The Usual Suspects: Common-sense Solutions That Don’t Work Six The Ear That Doesn’t Hear: Repeatedly Urging Change Seven You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Request Eight One-Upsmanship: Demanding Acknowledgment That You’re Right Nine Solution by Evasion: Using the Indirect Approach Ten When You Are Your Problem: Trying to Conquer Fear with Endless Preparation Section III Hunting Down New Solutions Eleven Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinary Twelve Ready, Set, Go: Persuading Yourself to Try Something New Thirteen Stick with a Winning Game: How to Keep a Problem Solved Fourteen If It Didn’t Work: Troubleshooting Your Plan Fifteen Speeding Along the Learning Curve: And Let the Changes Begin A Summary of the Steps Bibliography Index
