Description
Introduction xxxiii Chapter 1 Introduction to Personal Computer Hardware 1 Objectives 1 Key Terms 1 Introduction to Personal Computers (1.0) 4 Personal Computers (1.1) 4 What Is in a Computer? (1.1.1) 4 Electrical and ESD Safety (1.1.2) 5 PC Components (1.2) 6 Case and Power Supplies (1.2.1) 6 Motherboards (1.2.2) 12 CPUs and Cooling Systems (1.2.3) 16 Memory (1.2.4) 18 Adapter Cards and Expansion Slots (1.2.5) 25 Hard Disk Drives and SSDs (1.2.6) 28 Optical Storage Devices (1.2.7) 32 Ports, Cables, and Adapters (1.2.8) 34 Input Devices (1.2.9) 42 Output Devices (1.2.10) 50 Computer Disassembly (1.3) 53 The Technician’s Toolkit (1.3.1) 53 Computer Disassembly (1.3.2) 53 Summary (1.4) 54 Practice 54 Check Your Understanding Questions 55 Chapter 2 PC Assembly 59 Objectives 59 Key Terms 59 Introduction to PC Assembly (2.0) 61 Assemble the Computer (2.1) 61 General and Fire Safety (2.1.1) 61 Open the Case and Connect the Power Supply (2.1.2) 62 Install the Motherboard Components (2.1.3) 65 Install Internal Drives (2.1.4) 69 Install the Adapter Cards (2.1.5) 74 Select Additional Storage (2.1.6) 81 Install the Cables (2.1.7) 84 Summary (2.2) 90 Practice 91 Check Your Understanding Questions 91 Chapter 3 Advanced Computer Hardware 95 Objectives 95 Key Terms 95 Introduction to Advanced Computer Hardware (3.0) 98 Boot the Computer (3.1) 98 POST, BIOS, CMOS, and UEFI (3.1.1) 99 BIOS/UEFI Configuration (3.1.2) 104 Electrical Power (3.2) 107 Wattage and Voltage (3.2.1) 107 Power Fluctuation and Protection (3.2.2) 109 Advanced Computer Functionality (3.3) 111 CPU Architectures and Operation (3.3.1) 111 RAID (3.3.2) 117 Ports, Connectors, and Cables (3.3.3) 119 Monitors (3.3.4) 135 Computer Configuration (3.4) 140 Upgrade Computer Hardware (3.4.1) 140 Configurations for Specialized Computers (3.4.2) 145 Protecting the Environment (3.5) 155 Safe Disposal of Equipment and Supplies (3.5.1) 155 Summary (3.6) 158 Practice 159 Check Your Understanding Questions 159 Chapter 4 Preventive Maintenance and Troubleshooting 163 Objectives 163 Key Terms 163 Introduction (4.0) 164 Preventive Maintenance (4.1) 164 PC Preventive Maintenance Overview (4.1.1) 164 Troubleshooting Process (4.2) 167 Troubleshooting Process Steps (4.2.1) 167 Common Problems and Solutions for PCs (4.2.2) 176 Apply Troubleshooting Process to Computer Components and Peripherals (4.2.3) 185 Summary (4.3) 188 Practice 188 Check Your Understanding Questions 189 Chapter 5 Networking Concepts 193 Objectives 193 Key Terms 193 Introduction (5.0) 196 Network Components and Types (5.1) 196 Types of Networks (5.1.1) 196 Internet Connection Types (5.1.2) 203 Networking Protocols, Standards, and Services (5.2) 207 Transport Layer Protocols (5.2.1) 208 Application Port Numbers (5.2.2) 213 Wireless Protocols (5.2.3) 217 Network Services (5.2.4) 222 Network Devices (5.3) 232 Basic Network Devices (5.3.1) 232 Security Devices (5.3.2) 238 Other Network Devices (5.3.3) 242 Network Cables (5.4) 246 Network Tools (5.4.1) 246 Copper Cables and Connectors (5.4.2) 251 Fiber Cables and Connectors (5.4.3) 256 Summary (5.5) 262 Practice 263 Check Your Understanding Questions 263 Chapter 6 Applied Networking 267 Objectives 267 Key Terms 267 Introduction (6.0) 269 Device to Network Connection (6.1) 269 Network Addressing (6.1.1) 269 Configure a NIC (6.1.2) 280 Configure a Wired and Wireless Network (6.1.3) 286 Firewall Settings (6.1.4) 299 IoT Device Configuration (6.1.5) 307 Basic Troubleshooting Process for Networks (6.2) 309 Applying the Troubleshooting Process to Networks (6.2.1) 310 Network Problems and Solutions (6.2.2) 313 Summary (6.3) 319 Practice 319 Check Your Understanding Questions 320 Chapter 7 Laptops and Other Mobile Devices 325 Objectives 325 Key Terms 325 Introduction (7.0) 328 Characteristics of Laptops and Other Mobile Devices (7.1) 328 Mobile Device Overview (7.1.1) 329 Laptop Components (7.1.2) 336 Laptop Display Components (7.1.3) 341 Laptop Configuration (7.2) 344 Power Settings Configuration (7.2.1) 344 Wireless Configuration (7.2.2) 346 Laptop Hardware and Component Installation and Configuration (7.3) 350 Expansion Slots (7.3.1) 351 Replacing Laptop Components (7.3.2) 356 Other Mobile Device Hardware Overview (7.4) 360 Other Mobile Device Hardware (7.4.1) 360 Specialty Mobile Devices (7.4.2) 364 Network Connectivity and Email (7.5) 368 Wireless and Cellular Data Networks (7.5.1) 368 Bluetooth (7.5.2) 374 Configuring Email (7.5.3) 378 Mobile Device Synchronization (7.5.4) 383 Preventive Maintenance for Laptops and Other Mobile Devices (7.6) 388 Scheduled Maintenance for Laptops and Other Mobile Devices (7.6.1) 388 Basic Troubleshooting Process for Laptops and Other Mobile Devices (7.7) 391 Applying the Troubleshooting Process to Laptops and Other Mobile Devices (7.7.1) 391 Common Problems and Solutions for Laptops and Other Mobile Devices (7.7.2) 395 Summary (7.8) 401 Practice 402 Check Your Understanding Questions 402 Chapter 8 Printers 407 Objectives 407 Key Terms 407 Introduction (8.0) 409 Common Printer Features (8.1) 409 Characteristics and Capabilities (8.1.1) 409 Printer Connections (8.1.2) 413 Printer Type Comparison (8.2) 417 Inkjet Printers (8.2.1) 417 Laser Printers (8.2.2) 423 Laser Printing Process (8.2.3) 427 Thermal Printers and Impact Printers (8.2.4) 434 Virtual Printers (8.2.5) 437 3D Printers (8.2.6) 438 Installing and Configuring Printers (8.3) 442 Installing and Updating a Printer (8.3.1) 442 Configuring Options and Default Settings (8.3.2) 444 Optimizing Printer Performance (8.3.3) 446 Sharing Printers (8.4) 448 Operating System Settings for Sharing Printers (8.4.1) 448 Print Servers (8.4.2) 451 Maintaining and Troubleshooting Printers (8.5) 454 Printer Preventive Maintenance (8.5.1) 454 Inkjet Printer Preventive Maintenance (8.5.2) 456 Laser Printer Preventive Maintenance (8.5.3) 456 Thermal Printer Preventive Maintenance (8.5.4) 457 Impact Printer Preventive Maintenance (8.5.5) 459 3D Printer Preventive Maintenance (8.5.6) 460 Applying the Troubleshooting Process to Printers (8.5.7) 461 Problems and Solutions (8.5.8) 464 Summary (8.6) 468 Practice 469 Check Your Understanding Questions 469 Chapter 9 Virtualization and Cloud Computing 473 Objectives 473 Key Terms 473 Introduction (9.0) 474 Virtualization (9.1) 474 Virtualization (9.1.1) 474 Client-Side Virtualization (9.1.2) 478 Cloud Computing (9.2) 483 Cloud Computing Applications (9.2.1) 483 Cloud Services (9.2.2) 484 Summary (9.3) 488 Practice 488 Check Your Understanding Questions 489 Chapter 10 Windows Installation 493 Objectives 493 Key Terms 493 Introduction (10.0) 495 Modern Operating Systems (10.1) 495 Operating System Features (10.1.1) 495 Customer Requirements for an Operating System (10.1.2) 500 Operating System Upgrades (10.1.3) 504 Disk Management (10.2) 509 Disk Management (10.2.1) 509 Installation and Boot Sequence (10.3) 515 Basic Windows Installation (10.3.1) 515 Custom Installation Options (10.3.2) 517 Windows Boot Sequence (10.3.3) 524 Summary (10.4) 528 Practice 528 Labs 528 Check Your Understanding Questions 529 Chapter 11 Windows Configuration 533 Objectives 533 Key Terms 534 Introduction (11.0) 538 Windows Desktop and File Explorer (11.1) 538 Comparing Windows Versions (11.1.1) 539 The Windows Desktop (11.1.2) 542 Windows Task Manager (11.1.3) 554 Windows File Explorer (11.1.4) 556 Configure Windows with Control Panels (11.2) 567 Control Panel Utilities (11.2.1) 567 User and Account Control Panel Items (11.2.2) 575 Network and Internet Control Panels (11.2.3) 579 Display Settings and Control Panel (11.2.4) 588 Power and System Control Panels (11.2.5) 591 Hardware and Sound Control Panels (11.2.6) 600 Clock, Region, and Language (11.2.7) 604 Programs and Features Control Panels (11.2.8) 608 Other Control Panels (11.2.9) 610 System Administration (11.3) 614 Administrative Tools (11.3.1) 614 System Utilities (11.3.2) 624 Disk Management (11.3.3) 631 Application Installation and Configuration (11.3.4) 639 Command-Line Tools (11.4) 644 Using Windows CLI (11.4.1) 644 File System CLI Commands (11.4.2) 650 Disk CLI Commands (11.4.3) 666 Task and System CLI Commands (11.4.4) 670 Other Useful CLI Commands (11.4.5) 675 Windows Networking (11.5) 680 Network Sharing and Mapping Drives (11.5.1) 680 Sharing Local Resources with Others (11.5.2) 685 Configure a Wired Network Connection (11.5.3) 688 Configure a Wireless Network Interface in Windows (11.5.4) 695 Remote Access Protocols (11.5.5) 697 Remote Desktop and Assistance (11.5.6) 699 Common Preventive Maintenance Techniques for Operating Systems (11.6) 700 OS Preventive Maintenance Plan (11.6.1) 700 Backup and Restore (11.6.2) 704 Basic Troubleshooting Process for Windows Operating Systems (11.7) 707 Applying Troubleshooting Process to Windows Operating Systems (11.7.1) 707 Common Problems and Solutions for Windows Operating Systems (11.7.2) 711 Advanced Troubleshooting for Windows Operating Systems (11.7.3) 716 Summary (11.8) 720 Practice 721 Check Your Understanding Questions 722 Chapter 12 Mobile, Linux, and macOS Operating Systems 727 Objectives 727 Key Terms 727 Introduction (12.0) 729 Mobile Operating Systems (12.1) 729 Android vs. iOS (12.1.1) 729 Android Touch Interface (12.1.2) 734 iOS Touch Interface (12.1.3) 737 Common Mobile Device Features (12.1.4) 741 Methods for Securing Mobile Devices (12.2) 755 Screen Locks and Biometric Authentication (12.2.1) 755 Cloud-Enabled Services for Mobile Devices (12.2.2) 758 Software Security (12.2.3) 763 Linux and macOS Operating Systems (12.3) 767 Linux and macOS Tools and Features (12.3.1) 767 Linux and macOS Best Practices (12.3.2) 778 Basic CLI Commands (12.3.3) 783 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems (12.4) 793 Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems (12.4.1) 794 Common Problems and Solutions for Other Operating Systems (12.4.2) 798 Summary (12.5) 805 Practice 805 Check Your Understanding Questions 806 Chapter 13 Security 811 Objectives 811 Key Terms 811 Introduction (13.0) 814 13.1 Security Threats (13.1) 814 Malware (13.1.1) 814 Preventing Malware (13.1.2) 820 Network Attacks (13.1.3) 825 Social Engineering Attacks (13.1.4) 830 Security Procedures (13.2) 834 Security Policy (13.2.1) 834 Protecting Physical Equipment (13.2.2) 835 Protecting Data (13.2.3) 841 Data Destruction (13.2.4) 847 Securing Windows Workstations (13.3) 849 Securing a Workstation (13.3.1) 849 Windows Local Security Policy (13.3.2) 855 Managing Users and Groups (13.3.3) 860 Windows Firewall (13.3.4) 869 Web Security (13.3.5) 876 Security Maintenance (13.3.6) 882 Wireless Security (13.4) 885 Configure Wireless Security (13.4.1) 886 Basic Troubleshooting Process for Security (13.5) 900 Applying the Troubleshooting Process to Security (13.5.1) 900 Common Problems and Solutions for Security (13.5.2) 904 Summary (13.6) 906 Practice 907 Check Your Understanding Questions 908 Chapter 14 The IT Professional 913 Objectives 913 Key Terms 913 Introduction (14.0) 915 Communication Skills and the IT Professional (14.1) 915 Communication Skills, Troubleshooting, and Professional Behavior (14.1.1) 915 Working with a Customer (14.1.2) 917 Professional Behavior (14.1.3) 919 The Customer Call (14.1.4) 922 Operational Procedures (14.2) 925 Documentation (14.2.1) 925 Change Management (14.2.2) 928 Disaster Prevention and Recovery (14.2.3) 931 Ethical and Legal Considerations (14.3) 934 Ethical and Legal Considerations in the IT Profession (14.3.1) 935 Legal Procedures Overview (14.3.2) 940 Call Center Technicians (14.4) 944 Call Centers, Level One and Level Two Technicians (14.4.1) 944 Basic Scripting and the IT Professional (14.4.2) 949 Summary (14.5) 958 Practice 959 Check Your Understanding Questions 959 Appendix A Answers to “Check Your Understanding” Questions 965 Glossary 985 9780135645376 TOC 1/30-2020
