Description
Why are some people so hard to deal with? Is it them? Is it you? Or is it the situation? Perfect People Skills helps you to deal with other people effectively and how to be aware of your own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems, as well as those presented by ‘difficult types’. The author provides some powerful ideas for preventing people problems, resolving conflict and building harmonious homes and workplaces. The book is comprehensive and yet concise and to-the-point. It is written in simple, clear language and is designed to be of immediate, practical benefit to readers in developing better relationships at work and outside work. Chapters include: Grounding Questioning Speaking Proposing Confronting Listening Empathising Negotiating Counselling Preventing
