Description
In Speak from the Heart, Emmy Award-winning broadcaster, newspaper columnist, and motivational speaker Steve Adubato reveals the secrets to being a great communicator — with a program that will dramatically change the way you talk, listen, and connect with others. Steve Adubato’s life experiences, both professional and as a husband, son, brother, and father, have taught him invaluable lessons about the power of personal, sincere communication. In Speak from the Heart, he demonstrates that being a truly great communicator is not simply about being articulate or being a “good talker.” It is not about fancy visuals and PowerPoint presentations, or hard-core sales pitches, or even who has the most facts, figures, and technical wizardry. What really counts is making an authentic connection with other people that comes not merely from the intellect but from the heart. If you want to make a lasting impact, Dr. Adubato shows you how to engage people through empathy and understanding, how to be a great listener, and how to make an audience — whether one, one hundred, or one thousand people — care about you and your message. He helps you to rely less on written speeches, teleprompters, and index cards full of too much forgettable information, and learn, instead, how to tell a compelling story and create excitement and enthusiasm. You will learn, for example, how to: * Lecture less and engage more * Communicate under pressure * Make effective use of eye contact * Develop a conversational style * Inspire in a human, personal way * Become comfortable with your core message Speak from the Heart will not only make it easier for you to communicate your message without being ignored or misunderstood; it will also improve your relationships with other people and help you to become more productive at work — with more satisfaction and less stress. Written by a man who has trained thousands of professionals in all walks of life, including corporate managers, lawyers, educators, health professionals, salespeople, and customer service reps, Speak from the Heart is for anyone who interacts with others at work, at home, in the community, or at social functions. Contents Introduction Communicating with Passion The Personal Touch Lecture Less; Engage More Communication Under Pressure Talking Without Speaking Body Language Speaks Volumes The Power of First Impressions The Eyes Have It Listen Up Gaining an Edge with Effective Listening Habits Active Listening: “Enough About Me, Let’s Talk About You” The Art of Conversation Small Talk Pays Big Dividends The How-To of Conversation Offer the Gift of Self-Disclosure Public Speaking Why We’d Rather Be in the Coffin Than Give the Eulogy Have a Game Plan Leadership Through Communication The Leadership-Communication Connection Teamwork in Action Technology and Communication Communicating in a High-Tech World Customer Service: The Human Touch Gender Talk What Men Must Learn About Communication What Women Already Know Know Yourself You Are the Message Acknowledgments Index
