Description
About the Companion Website vii Chapter 1 Introduction: The Importance of Speak-up Arrangements 1 Speaking Up in Organizations 1 Speak Up Arrangements: A New Perspective for Theory and Practice 2 Sustainable Speak-up Systems: A Model 3 Rationale 4 Who Should Read This Book? 7 Purpose of the Book 8 About the Authors 9 About the Book 10 Endnotes 11 Chapter 2 Why Speak-up Systems: Why Now? 13 Introduction 13 Background: Why Speak-up Systems, Why Now? 13 Endnotes 37 Chapter 3 A Comparative Study of Speak-up Arrangements in Banking, Engineering, and Healthcare Sectors 41 Introduction 41 Banking 42 Engineering 55 Healthcare 66 Conclusion 76 Endnotes 78 Chapter 4 Challenges and Obstacles to Effective Speak-up Arrangements 83 How Do People Speak Up? 84 Whistleblowing Is a Protracted Process 88 What Expectations Do Speak-ups Entail? 92 Challenges of Operating Speak-up Arrangements 97 Barriers to Responsiveness 106 Strategies for Trustworthiness (and Their Potential Pitfalls) 108 Facilitators of Responsiveness 117 Using Speak-up Data 119 Bringing It All Together: A Model for Developing Sustainable Speak-Up Systems 121 Conclusion 122 Endnotes 123 Chapter 5 Speak-up Procedures: A Guide for Professionals 127 Executive Summary 127 Benefits of Effective Speak-up Arrangements: 128 Recommendations 129 Endnotes 137 Chapter 6 Conclusions 139 Academic Literature 139 Empirical Work 142 A Framework for Understanding Speak-up Arrangements 144 Practical Relevance and Recommendations 146 Endnotes 147 Bibliography 149 Appendix 1 Speak-up Arrangements – Key Theories 163 Appendix 2 Project Methodology 167 Appendix 3 Other Resources 169 Index 171
