Description
SANJAY RISHI is CEO, JLL Work Dynamics – Americas, leading a team that helps organizations shape the future of work through their workplaces, real estate, and people. Previously, Rishi was a partner at PricewaterhouseCoopers; led digital transformation at Johnson Controls Automotive; and established IBM Global Cloud Services. He holds a PhD in management, an MS in management systems, and a BS in mechanical engineering; and serves on the Chicago Council on Global Affairs board. BENJAMIN BRESLAU directs JLL’s Research and Strategy team globally as its Chief Research Officer. Breslau delivers insights to occupier and investor clients on the factors that shape the future of real estate. Breslau is a member of the Urban Land Institute and CoreNet Global and serves on the executive board of the MIT Center for Real Estate. With over 20 years in real estate research, Breslau holds a BS in economics, magna cum laude, from Emory University. PETER MISCOVICH is Consulting Managing Director at JLL. He is a “Future of Work” pioneer who has transformed 1.5 billion square feet of corporate real estate during his 25-year career. His academic research affiliations include Columbia University, Harvard University and MIT. Miscovich holds degrees from MIT in enterprise transformation and a BSc in civil engineering from the University of Arizona. A former PwC Advisory partner, Miscovich serves on the Accenture Technology Vision Board and Ceres President’s Council. Preface xi Introduction xv Part I The Personalized Workplace 1 Chapter 1 The Origin and Evolution of Workplace 5 Chapter 2 Personalizing the Workplace 19 Chapter 3 The Future Is Flexible 41 Part II The Responsible Workplace 63 Chapter 4 The Purpose-Driven Workplace 67 Chapter 5 The New Corporate Responsibility 77 Chapter 6 A Resilient Workforce, Workplace, and Portfolio 99 Part III The Experiential Workplace 107 Chapter 7 The Human Experience in the Corporate Office 113 Chapter 8 Experience in the Intelligent Digital + Physical Space 131 Part IV The Path Forward 151 Chapter 9 Reimagining the Workplace: How? 155 Chapter 10 Strategic Framework: Journey to the Hybrid Workplace 181 Acknowledgments 199 About the Authors 203 Index 205
